I have seen a bug with inserting links that is different from the other one that I saw reported here.
When I am answering a ticket and I select text to insert a link, if I use the [ctrl+k] shortcut instead of selecting the option, there are 2 issues:
1. The insertion point is not in the insert link box, but rather it is still in the body of the email
2. The word or phrase, with the link, jump to the bottom of the page, after the signature. The word is duplicated in its original location, but without a link.
Inserting links is so smooth in articles, I would love for it to be here as well!
I am using Chrome