Instagram direct

• Third-Party Apps:
  • Consider apps like DelightChat, Zendesk Suite, or LiveChat, which provide native Instagram DM integration within their Freshdesk plans.
  • Evaluate their features, pricing, and compatibility with your specific needs.
• Zapier Automation:
  • If you don't mind more technical setup, use Zapier's Instagram and Freshdesk connectors to create custom workflows.
  • Trigger actions in Freshdesk (e.g., create tickets) based on Instagram Direct events.
• Manual Workflows:
  • As a temporary solution, consider manually monitoring Instagram Direct and creating Freshdesk tickets as needed.
  • Though less efficient, it can function if your DM volume is manageable.

Steps for Manually Creating Freshdesk Tickets:

1. Monitor Instagram Direct Messages: Track your inbox and identify messages requiring support attention.
2. Gather Customer Information: Collect relevant details from the message (name, email, issue description).
3. Create a Freshdesk Ticket: Log in to Freshdesk and add a new ticket.
4. Fill in Ticket Details: Enter the customer information, choose the appropriate category/priority, and provide a clear summary of the issue.
5. Attach Message Screenshots (Optional): If capturing message content is helpful, add screenshots as attachments.
6. Assign and Respond: Assign the ticket to the relevant agent for resolution and start addressing the customer's concern.