iOS App Crashes

  • 7 December 2018
  • 9 replies

FreshDesk App Version: 4.9.3

iOS Version: 12.1

The app crashes when I attempt to view the notifications list. I've tried restarting the phone, logging out of the app, as well as reinstalling with the same results. This started after I updated to iOS version 12.

Screenshot of what I'm tapping before the app crashes.

Any app updates on the horizon?


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9 replies

Userlevel 1

Hello Kenneth,

Thanks for sharing with us. Our engineers are trying to debug the case and we hope to get this cracked soon. On another note, we have a new version of the app that's currently in BETA. Would you like to give it a try while we continue working on fixing this issue on the current version?


@Aravind S

Sure that would be great. I don't mind trying the beta version.

Userlevel 1

Thanks @Kenneth. We've kust sent you an invite to try the new version. Give it a spin and let us know how you like it :)


@aravind s

I'm able to clear my notifications as well as the badge alert on this beta version now.


Userlevel 1

Great to know @Kenneth.


I have the same issue. When is the new version expected to be released? If no date could I also try the beta to see if it helps?
Userlevel 1

@Oscar Not sure if the invite has reached you. We'll send one again to your email :)



I'm getting a Freshdesk Beta has expired when I launch the app.

Userlevel 1

@Kenneth We've reset the expiry date for the iOS app and you should no longer be seeing this error. Ping us if you're having any issues in accessing the app.