Visit Freshworks.com Visit Freshworks

IP address blacklisted due to spamming

  • 21 July 2020
  • 2 replies
  • 138 views
S
Rank

I have mail forwarded from my Zoho.com email account to my freshdesk  to create my support tickets.


Just this morning, emails are no longer being accepted by Freshdesk from Zoho:


Technical details of the failure:
Your IP Address 136.143.188.73 is blacklisted for spamming.


Zoho's IP address 136.143.188.73 is not currently listed on any blacklists:


https://mxtoolbox.com/SuperTool.aspx?action=blacklist:%20136.143.188.73&newAppVersion=1


Can Freshdesk please remove the above IP from their blacklist so my tickets can come through again? TIA.




Keer 1 year ago

Hello @support_16630, apologies for the delay in getting back to you here. Upon checking, we see that your query has been addressed and resolved in this ticket.  If you face any such issues in the future, please write to support@freshdesk.com and our support buddies would look into it on priority. 

 

Thank you!  

View original

2 replies

S
Rank

I forward emails from my Zoho mail account to Freshdesks. Starting today, it looks like Freshdesk is blocking Zoho mail servers due to being blacklisted:


Technical details of the failure:
Your IP Address 136.143.188.73 is blacklisted for spamming.


But checking email blacklists, the IP in question is not listed:


https://mxtoolbox.com/SuperTool.aspx?action=blacklist:%20136.143.188.73&newAppVersion=1


Can Freshdesk please remove the above IP from their blacklist so I can receive tickets again? TIA.


Keer
Rank
Userlevel 5
Badge +12

Hello @support_16630, apologies for the delay in getting back to you here. Upon checking, we see that your query has been addressed and resolved in this ticket.  If you face any such issues in the future, please write to support@freshdesk.com and our support buddies would look into it on priority. 

 

Thank you!  

Cheers, Keer, Freshworks Community Team

Reply


Terms of UseCookie settings