Question

Is it possible to have confidential Articles not visible to all contacts?

  • 10 February 2022
  • 1 reply
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Hi,

Is it possible to have confidential Articles not visible to all contacts?

Thanks for any response!


1 reply

Userlevel 1
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Hi @nance7 ,

This is very much possible!

Try creating a new folder in your Kbase and restrict the visibility to Agents or contact segments based on your use case.

You can find more details on setting up your folder visibility in this article. Hope this helps.

Happy Freshdesking!

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