I changed the group of a ticket. After a while (10-15 minutes usually) I’ve got a message that the group of the ticket is changed back to its previous group. Can I find somehow who changed the group of the ticket back?
Thanks,
Gabor.
Userlevel 5
+5
Hi
Greetings from Freshworks Community!
I understand that you are facing issues with Group being changed in the tickets and not sure by whom, in order to check the Activities happened inside a ticket, you can always refer to the Show Activity page of the ticket where all the actions taken upon the ticket is registered there.
You can learn more about the same in this solution article: https://support.freshdesk.com/en/support/solutions/articles/37589-viewing-ticket-activity-history
Happy Freshdesking!
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