In the last few days I seem to be getting an unusual amount of undelivered emails. This is the error message
“Message bounced - Temporary error
We were unable to deliver the message to this email address due to connection issues with the remote server or the recipient’s mailbox is full. Please try sending the message again after some time.”
Is this a wider issue or just me (and if me, any ideas why)?
Best answer by Aldrin
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Hey,
Normally this comes from your recipient bouncing your mail. Basically, if your customer views your mail as unsafe, tampered with or potentially malicious.
If there exists any issue with outgoing emails to customers being dropped or bounced, I would suggest you reach out to our support team by writing to support@freshdesk.com mentioning the email address of the contact with whom you are facing this issue, so we would be able to check with our logs and help you with the reason for the bounce or drop.
You can always ask the client to whitelist email.freshdesk.com in the sender list so that the emails don't get stuck into any of the filters. Also, as
Cheers!
Aldrin,
Freshdesk Community Team
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