Hi Guys,
not a problem, but actually a useful tip I wanted to share when you do your JIRA integration.
we had an issue where Jira updates would automatically reopen tickets in FD. due to settings which automatically reopened tickets if clients responded to tickets in different statuses.
As our Workflows in Jira and FD are not synchronised.
eg our FD only has 3 statusses for Development work 'in Development' 'Pending Release' and 'Closed'.
within Jira we have many statusses 'To Do' - 'in Progress' - 'Review' - 'Testing' - 'Done'.
tickets would reopen at inappropriate times.
after having a chat with the FD support (Rubesh) he found a very useful tip to add extra functionality with Jira integration though the observer rules.
As Jira integration does not add a note or email entry in, you need to configure this as a Last Interaction.
if you do something like attached screenshots you can actually have separate workflows in Jira and FD and automate this process.
I hope this helps other people as well.
