Keyboard Shortcuts in Freshdesk fire unexpectedly

  • 20 November 2021
  • 1 reply


I was having weird effects with seemingly random keyboard shortcuts being activated. After weeks of aggro I finally happened to look at the list of shortcuts and realized why - they use a combination of normal letters without an interrupt key. No ALT or CTRL. So being a fast typist kicks off a shortcut any time I type a ‘g’ and then another letter after it. This particularly happens when typing a reply to a customer and I often lose a bunch of what I had typed. Blecch. My only workaround for this is to disable the shortcuts entirely.

It would be really nice to be able to use some shortcuts. Could they be changed to properly use an interrupt key? Or be modifiable by user?

1 reply

Userlevel 4
Badge +2

This happens to us all the time!! Typing out a note on a ticket and suddenly a reply is opened up and the note is gone! Or some other shortcut happens.  Its very frustrating, and I have no answers, but I commiserate!! :upside_down:


There has got to be a solution that doesn’t include totally disabling shortcuts - - - but in the meantime - that is what I will be doing!