Why are my agents ticket numbers different in Legacy Reports VS Analytics for the same time range?
Hi
Greetings from Freshdesk community!
It could be the filters that are applied in both the reports. Analytics have a default date range filter of 90 days applied to all reports. Please check if this is the cause of reports showing different numbers and make the necessary adjustments.
If you feel that this does not solve the issue, please DM me your account details to create a ticket immediately.
Cheers,
Barun
+6
They have the same date ranges. I wrote the helpdesk and they said that Legacy is based off of Business Hours and Reporting is off of 24 hours. And the days of the week, one starts on Sunday, the other on Monday.
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