Link within embedded vimeo video not working in FD article

  • 24 June 2022
  • 1 reply


I have created a video in Vimeo that contains chapters and cards/hotspots (links to additional content) and embedded the video into a Freshdesk KB article.  When accessing the video from FD, the chapters work fine, but when the user clicks on the card/hotspot link notification, that content does not open. It works fine when viewing the video directly from Vimeo though.  Any thoughts on how this could be resolved?

1 reply


Additional information:  The card/hotspot link doesn’t work in the FD article’s embedded video, but if I insert a link to the video instead, it does open the link in a new tab.  I’m not sure why it would work in one, but not the other.