List of placeholders for email templates

Vijay, 

Can you implement the placeholder pop-out across all email templates? Currently, it is not visible in the "Password Reset Email" or the "User Activation Email." 

Also, there needs to be a {{agent_phone}} to maybe??

To be specific, I'm referring to the following located in top right of Agent Reply Template editing window: 

<a href="#" class="link_placeholder slim-button">Insert Placeholders »</a>

dh

Besides {{comment.commenter.name}} are there other placeholders available for the rest of the properties associated with an agent, like:

• Email


• Title


• Phone No.


• Time Zone


• Language


• Signature

At the moment I am interested in the signature (and possibly Title and Time Zone), so that I can include it in the 'Requester Notification / Agent Adds Comment to Ticket' Email Notification.

@Hein- {{ticket.modified_on}} will render the timestamp of the last update on the ticket (assuming the ticket getting closed or resolved is the last action on it)

@Helga - Hope the below list helps. PS - The event specific placeholders are designated to be used with ticket update rules as the event change is captured by the same.

{{event_performer.name}}

{{event_performer.firstname}}

{{event_performer.lastname}}

{{event_performer.email}}

{{event_performer.phone}}

{{event_performer.address}}