Question

List of Role Permissions

  • 14 November 2022
  • 1 reply
  • 102 views

Does anyone have the list of default permissions for the “Agent” and “Supervisor” roles? We don’t want our agents to be able to delete tickets. 


1 reply

Userlevel 5
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Hi @Kale 

 

Greetings from Freshworks Community! 

 

In regards to your query of viewing the default permissions of Agents, you can go to Admin → Roles. → Agents → and find the default permissions given. 

 

To not provide the access of deleting a ticket to the Agents, you can create a custom role under Admin → Roles → New Role → Support Agent → Uncheck the “Delete a ticket” option. 

 

You can learn more about the same in this Solution article: https://support.freshdesk.com/en/support/solutions/articles/96909-controlling-agent-access-with-roles 

 

I hope this helps.

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