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List of Tags

  • 8 March 2022
  • 3 replies
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Hi how can I view all the tags that are in our freshdesk?

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Best answer by hemanth.ramya 8 March 2022, 09:45

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Userlevel 5
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Hello @Tshepo93,

 

All the tags used in your helpdesk can be viewed from under Admin > Agent productivity > Tags and to access this setting, you would need the right agent role (like administrator). Feel free to drop a note here for any further questions. :)

 

Cheers!  

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Thank you @hemanth.ramya 

Userlevel 5
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Anytime, @Tshepo93! :)

 

Cheers.

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