Load balanced ticket assignment per group

  • 16 September 2021
  • 0 replies

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This seems like it should be a standard feature but I have agents that are apart of more than one group and when  Load balanced ticket assignment is on and say the limit is 25 tickets, if they have 24 tickets from one group and 1 from another, they will not get new tickets assigned. What should happen is you should be able to use  Load balanced ticket assignment per group, ie: 25 tickets max assigned to group A and 15 tickets max assigned to group B.

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