Location of App

  • 18 September 2018
  • 4 replies
  • 25 views

Hi there


I would like to add an icon to each private note within a ticket. I tried all the different location but wihtout luck. How can this be achived?


Best regards,

Marco


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4 replies

Hello Marco,


That location has not been opened up for apps. Could you let us know the use case for this app? We may be able to suggest a workaround.

Hi Eddy


I think I posted in the wrong Community.

I created an app for freshdesk and now I try to add an icon with an link/function to each private note.


So instead of "ticket_background" I need something like "ticket_notes" or so.


Best regards,

Marco

Hello Marcus, 


"ticket_notes" is currently not a location where apps can be added. Could you let me know the use case for this app? We may be able to suggest a workaround.

Hello Marcus,


Although it is not clear what your use-case is, perhaps the "ticket_conversation_editor" is the location you are looking for? Please check - https://developer.freshdesk.com/v2/docs/app-locations/#ticket_details_page