Question

Logging Solution Search Requests?


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Is there a way to get a report of what people are searching for when searching solutions?

We’re looking for a date/time stamped list of searches so we can understand what people are searching for. It would be great to also know how many articles showed up for the search so we can understand search success. 

This will help us curate and hone our guides to ensure we’re focusing on the right ones and to reduce overall ticket volume to our helpdesk.


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