Login with Google Twice

  • 14 August 2019
  • 2 replies
  • 33 views

Hello,


When we login to Freshdesk using Google, we have to do it twice? Is there a way to fix this?



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2 replies

Badge +7

Hello Brett,


We apologize for the bad experience that you are facing. A few other customers have faced similar login issues with SSO, and we're working on resolving it. Until then, please try logging in using your respective username and password.

Badge +7

Hello Brett,


We've rolled out a fix for this issue.


Could you please try logging using Google SSO and see if you are able to login now?