maximum opening ticket

  • 23 June 2022
  • 2 replies

Userlevel 1
Badge +4

How can i limit client opening ticket?


2 replies

Userlevel 4
Badge +3

Hi @caygri


Greetings from Freshworks community! 


We understand that you would like to limit the number of tickets raised by a particular contact/ client, however as of now we do not have any such option to restrict the number of tickets raised by a single user. However you can restrict the user completely from raising tickets, please note a deleted user cannot raise tickets in your helpdesk. To delete a contact, You can go to Contacts → Select the contact → Delete, post which the user will not be able to raise any tickets. 


I hope this helps. 

Userlevel 1
Badge +4

i leave freshdesk