When merging tickets, the customer's other tickets would automatically appear. With Mint I have to search for the tickets myself using customer info. Why is this harder to do now?
This topic has been closed for comments
Userlevel 4
+12
Merged to this topic - https://support.freshdesk.com/discussions/topics/75501
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.