Merging Ticket in Freshdesk Mint not working.

  • 15 November 2017
  • 1 reply

We seem to be having problems merging tickets that seems to differ depending on which browser/version you are using.  For instance Firefox 56 for mac seems to be ok, while Firefox 49 or the latest Google Chrome for mac is not.  When you click merge tickets, its just hanging as you can see in the attached screenshot.


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Userlevel 3
Badge +10

Hello Kyle,

We would like to work with you to understand the patterns regarding the merge functionality issues. I'm converting this into a support ticket for further troubleshooting.