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Message not delivered - temporary error

  • 23 August 2022
  • 2 replies
  • 27 views

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Suddenly one of our customer’s email is bouncing every time. Please see image. user is dmack. Can you see what is happening here?

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Best answer by jim.stephen 23 August 2022, 16:57

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Userlevel 5
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Hi @whitman7554 

 

Greetings from Freshworks community!

 

We had a check on the details of the Recipient email address and it seems like it was in the Suppression list, due to which the email was not delivered. We have now cleared the suppression for the respective user, please try sending the emails now. If you still face any issues please drop an email to support@freshdesk.com

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Awesome. Thanks so much!

 

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