Message update board?

Updating the board is an important task that needs to be done regularly. It helps to ensure that all relevant information is visible and up-to-date. Keeping the board updated also helps to keep everyone on the same page and create a sense of unity and collaboration check out. An updated board also serves as a great reference for current and future projects. Taking the time to update the board can make all the difference in the success of a project.

@Hooperman 

Greetings from Freshworks community.

Yes, it is already a built In feature where you can setup announcement whenever you create a team dashboard.

• Click on the ‘Announcements’ button on the top right corner of the dashboards page
• Type your message, limited to 150 characters, in the text box
• Hit the ‘Post’ button

1. The broadcasted message will now show up as an announcement, with your name, time and date of publishing, for that particular team dashboard.
2. The visibility settings of the team dashboard will be applied to the announcement as well
3. Clicking on the announcement will take you to the ‘Announcement History’ on the slider where the announcements from the last 30 days will be listed
4. By clicking on any of these announcements, you’ll be able to see the ‘Viewed By’ panel listing out the names of agents who viewed the announcement from the dashboard
5. You can click on the ‘Stop’ button to remove the broadcast from the team dashboard
6. Once you post an announcement, the agents will be notified via the in-app notification, inside Freshdesk. Clicking the announcement on the notification section will mark it as ‘read’.

Mtg Proxy

Hey Everyone, Freshdesk supports automation rules. While these are typically used to automate ticket handling, you can potentially set up rules to notify agents about specific changes or updates. However, this might require customization and testing.

Great suggestion utilizing internal communication channels like Slack or Microsoft Teams is a smart move to keep everyone in the loop about helpdesk changes. Creating a dedicated channel for update announcements, and screenshots ensures that the team stays well-informed and can easily reference important information.

This not only enhances communication but also contributes to a more organized and efficient workflow. Thanks for sharing this valuable tips..