This week the message to migrate to Freshchat popped up.
So I've started with Freshchat.
We do use Live Chat from within Freshdesk a lot. And we love it.
We only have 2 agents and when one of them has some spare time, he clicks on the button 'accepting chats' and poof.... on our 2 websites the chat option appears.
Now there is Freschat. And this is very confusing for us.
We can not tell the system to accept chats or not. The chat icon is allwas visible and functioning. Yes, I can set opening hours. But we have a contact page for 'slow-chat'.
When there is a chat option, the customer clicks on it to live chat with an agent.
There is no option for an agent to set himself available to chat or not. And when there is no agent available at all the chat option should not be visible on the website at all.
Next is the translation to Dutch.... wel... there is none.
My language is set to Dutch and the widget on the website is completely in English...
We have 2 websites.
On one website we have an orange theme and the other a blue theme.
In Live chat I could alter the widget code so I could set the colours of the widget according to the site.
Also I could change the welcome text too.
Now on both sites, the appearance, the texts and everything else is the same.
So for now... we won't use Freshchat at all. It is nog even close to the simple (but very effective) functionality of Live Chat.