Modify ticket creation page in Salesforce?

  • 23 April 2018
  • 0 replies
  • 11 views

Is there anyway to edit the ticket creation page in Salesforce?


1. I'd like to set a default for the agent field.

2. Ideally I'd like to hide the agent field entirely. I don't want our sales reps to be able to assign them manually.


For reference, I've attached a screenshot of the page I'm referring to.


download_32176.png

This topic has been closed for comments