Monitor Topic REST API -- Allow admins to subscribe users without needing their passwords.

  • 21 May 2013
  • 1 reply
  • 19 views


Currently, there is no way for an admin to programatically subscribe customers to threads.

The REST API subscribes the user account which does the api call.  As a result, you'd have to have every user's username and password to do this.

I'd like there to be either a query param ?user-email or ?user-id... which would subscribe that user instead of the user that made the rest call.



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1 reply

Userlevel 3
Badge +10

Hello,


The user ID can now be passed as a query parameter in the Monitor topic API call. If the user-id is not specified, it takes the user whose API call is used as the recipient.


More details here: https://developer.freshdesk.com/api/#topic_attributes


Cheers!