Hi,
how can I add more SLA options.
Best regards
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Userlevel 4
+12
Hi,
First,my sincere apologies for leaving this topic unattended for a very long time. Pretty sure that you'd have figured out the answer but I just thought I'd put it up anyway for the benefit of other users.
You can configure multiple SLA policies in case if you're on the Estate plan and above. Here's a self-help article that'd show some light on the multiple SLA configs.
Cheers!
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