Multiple ticket form

  • 26 August 2022
  • 1 reply
  • 36 views

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To have multiple ticket forms available for agent portal as well


1 reply

Userlevel 5
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Hi @Tanu

 

Greetings from Freshworks Community !

 

Currently, we do not support Multiple ticket forms for the Agent portal, However if your use case is to hide certain ticket fields based on the Agent, you can make use of a couple of apps available in the Freshdesk Marketplace-

Hide Fields: https://www.freshworks.com/apps/freshdesk/hide_fields/  

Hide/ Disable Fields: https://www.freshworks.com/apps/freshdesk/hidedisable_ticket_fields/

 

Do try and let us know if that helps. 

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