I woke up today with all of my customer forums showing an absolutely horrible new default design that was a mixture of our previously set custom design plus some new icons, fonts and colors that Freshdesk automatically applied to our site. The new default design now also includes a prominent advertisement for Freshdesk and I cannot find any way to remove it.
Freshdesk - IMHO this is a major mess. You should not have changed our customer-facing website without at least warning us in advance and ensuring that we could revert or immediately match the design we have been using since we signed up for our service.
How can I fix the following problems:
1. The original forum icons were clean and neutral in design so they could easily be used with multiple custom page designs. The new icons are too large and the colors are too bright and loud (orange, bright green, bright blue etc.) with the result that they clash with any subdued corporate style. Can you please allow us to choose between using the previous icon set or the new set.
2. On the main Forums page, the top of each Category section now has a thick line in bright orange that clashes with our corporate colors. How can I either change the color of this line or remove it altogether..
3. The reason we use a sub-domain of our corporate site as the support URL and customize the Freshdesk portal is so that the support portal looks as though it is an integral part of our corporate website and not a third-party platform. If we are forced to include a Freshdesk advertisement on the login screen and on every page this defeats the primary benefits of customization Also, as a paying customer, why am I forced to advertise the Freshdesk service. How can I remove the Freshdesk advertisement from the login screen and the bottom of every page?