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New ticket email notification

  • 17 February 2022
  • 2 replies
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Hello,

 

We are using the Freshdesk Support desk for quite some time and today we noticed that we aren’t receiving the New Ticket created email notification.

It was working until today, I checked the settings, it is turned on and agents are added.

We’re getting the Requester replyed to ticket notification and can reply to tickets normal.

Is there something we can check, how do we correct this?

 

Thank You!

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Best answer by Ivan_CRO 18 February 2022, 14:07

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It seems that the issue resolved by itself, we have just now started receiving new ticket notifications by email retroactively

Userlevel 5
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Thanks for the question and the update, @Ivan_CRO - glad it’s sorted now. Please let us know if you face any more trouble :) Cheers

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