No good manual explaining Analytics report settings and options

  • 3 April 2023
  • 4 replies
  • 72 views

Userlevel 2
Badge +6

All the different fields in Analytics are very confusing in we really could use a good complete manual explaining how to create custom reports and all the options and settings.


4 replies

Userlevel 5
Badge +5

Hi @reuven 

 

Greetings from Freshworks Community! 

 

I understand you need some manuals on explaining the Custom reports, please make use of the following links: 

 

  1. Custom reports: https://support.freshdesk.com/en/support/solutions/articles/50000001028-custom-reporting-basics 
  2. Exporting: https://support.freshdesk.com/en/support/solutions/articles/50000001002-how-do-i-export-the-report-data-from-analytics- 
  3. Video explanation: 

I hope this helps! 

Userlevel 2
Badge +6

Guess you didn’t read the whole question.  There’s NO COMPLETE manual detailing all the different fields.

 

That is only basic superficial info there.

Badge +1

@reuven try https://freshdesk.com/assets/resources/freshdesk/Make-informed-decisions-with-Freshdesk-Analytics.pdf

Userlevel 1
Badge

Hello @reuven

I understand that the analytics require a full manual guidance.

This is Sudhan, your product consultant from Freshworks and, and I highly encourage you to take advantage of this opportunity by scheduling a Kick-Off session for 30 minutes by clicking the link below: https://calendly.com/chidambara-sudhan/product-consultation

This program is complimentary and we’ll work on a Zoom call together to get the best out of your system.

Hoping to connect with you soon!

 

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