No new notifications

  • 9 March 2020
  • 2 replies
  • 20 views

Until last Friday, my in-app notifications were working perfectly. Today, however, it stopped working. It just indicates "No new notifications":


image


I checked and there are new activities that should be shown in my notifications list (new tickets, for example). And if I click "Show more", nothing happens.


Did anyone else also start facing this issue?


Thanks!

Andre Alves de Lima


2 replies

We have the same problem but not for all of our users.
I have also seen that it suddenly works again and then the next day the problem is back.
This has going on for at least a week or two.

Regards,
Peter Ekberg

Userlevel 5
Badge +9

Hi Folks!


Sorry about the delay in response. Does the issue with in-app notifications still persist? If yes, please drop an email to support@freshdesk.com and our support stars will check this further for you.


Cheers!

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