No Satisfaction Survey

  • 17 October 2018
  • 1 reply
  • 16 views

On Sprout, I set up a satisfaction survey which I manually added to a ticket when I resolved it.

Since upgrading to Blossom, the icon for manually adding this has disappeared.

I amended this to send with every Resolved Case but it seems no one is receiving the survey prompt.





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1 reply

Hello Rus,


This forum is primarily for questions around building apps for Freshdesk, so you are unlikely to get help about satisfaction survey questions. Can I request you to reach out to support@freshdesk.com for prompt support, now that you have already waited a couple of days?


Thanks.