So I just realized that I have load of tickets in the Freshdesk system, and I didn’t get notification about any of them…
Under settings → Email Notifications all Agent Notifications are checked and enabled.
Any idea what’s happening? It’s not in the junkmail, I receive notification about tickets sent via e-mail… But not widget...
Got this resolved! It appears in addition to having to enable e-mail notifications you have to also assign agents to it.
Yes, you are right. An agent needs to be assigned on a ticket to trigger the agent notification. Glad you were able to identify the issue and resolve it. Feel free to drop a note here incase of further queries on this front :)