Visit Freshworks.com Visit Freshworks

Not Receiving Tickets

  • 28 January 2019
  • 6 replies
  • 41 views
S
Rank

I have not been receiving tickets on my system since Saturday evening.

I have checked the forwarders and they are okay and my support mail is okay since I can see mails coming to support@jacetechno.com but I still cannot see any ticket on my fresh desk dashboard.

Kindky advise.


This topic has been closed for comments

6 replies

M
Rank

We have the same problem since this morning.  All emails are received in our support account but no more tickets are created in Freshdesk.




R
Rank

We have the same problem since yesterday evening. I can see emails in our support account, but none of them werw converted to ticket in freshdesk. 


A
Rank

Hello,

We have the same probleme since yesterday. Any news ?


T
Rank

Any news?


aravind.sundararajan
Rank
Userlevel 3
Badge +10

@Travis@admin@Daniel@Martin That's so unfortunate. We're sorry for whatever has happened. We added a fix to handle a different case but looks like it unintentionally broke your workflow. Are you forwarding emails to Freshdesk from an email that's mapped to a distribution list?


Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
S
Rank

Please any news?


Terms of UseCookie settings