Notification when a ticket get new agent

  • 6 February 2019
  • 1 reply
  • 16 views

  • Apprentice
  • 0 replies


Hi,


How can customer get a notification when a ticket is moved to another agent?




This topic has been closed for comments

1 reply

Userlevel 2
Badge +6

Hello Torben. How about using an Observer rule that would be triggered by Agent is updated and would then perform a Send Email to Requester action? Here is a mock up for this:


image



Here is a preview of the resulting email sent to your customer:


image