Question

Notifications of new Forum Topics

  • 2 November 2021
  • 7 replies
  • 83 views

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Good morning all.

First post so be gentle with me :-)

We use our Forum to provide support & QA to our volunteers (agents) where they can start or respond to topics looking for information about how to assist our end users use their technology (we are a tech support charity)

 

I’ve had a look around but other than this post here I can’t find anything relating to the subject.

Forum New Topic Notification? | Community (freshworks.com)

 

Ideally what would be nice would be a daily topic update digest e-mail notification sent to all the agents who opt in (or opt out if it’s an automatic sign up) to receiving the digest and so know their topic has some answers, or that they can provide an answer to an open topic.

 

Hope that makes sense, is there anything like this available on Freshdesk? 

I know about the “Watch” functionality, but that requires the user to know about a topic in order to watch it, the digest could provide that knowledge.

 

Many thanks

 

Steve


7 replies

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Hi Again.

 

If this isn’t a function within Freshdesk where would I go about asking for it as a development feature please?

 

Many thanks

 

Steve

Userlevel 4
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Hi Steve! @Steve C

First up, welcome to the Community! Thanks a lot for reaching out to us.

I’ve flagged this question internally, and we’ll get back to you very soon. My apologies for the delayed response! Wish you a lovely weekend ahead :)

Best,

Arvind

Team Refresh Community

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Hi Arvind.

 

Many thanks for your response & I look forward to hearing from you.

 

Kind regards

 

Steve

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Good morning @Arvind Ramamurti 

 

I hope that you are well.

 

Wondering if there was any update on this request please?

 

Warm regards

 

Steve

Userlevel 4
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@Steve C Hello Steve, I’m doing great. Season’s greetings to you!

Thank you for checking in.

Our team has looked into this and had an internal discssuon- this feature is currently not available on the product. It’s being raised as an official feature request for the Product team. These inputs are very valuable for us, so thanks a lot for bringing it up.

Best,
Arvind

The things you share are very meaningful, you can also use good morning wishes as motivation for a long day.

Good morning all.

First post so be gentle with me :-)

We use our Forum to provide support & QA to our volunteers (agents) where they can start or respond to topics looking for information about how to assist our end users use their technology (we are a tech support charity)

 

I’ve had a look around but other than this post here I can’t find anything relating to the subject.

Forum New Topic Notification? | Community (freshworks.com)

 

Ideally what would be nice would be a daily topic update digest e-mail notification sent to all the agents who opt in (or opt out if it’s an automatic sign up) to receiving the digest and so know their topic has some answers, or that they can provide an answer to an open topic at https://schonespruchekurz.de/guten-morgen/

 

Hope that makes sense, is there anything like this available on Freshdesk? 

I know about the “Watch” functionality, but that requires the user to know about a topic in order to watch it, the digest could provide that knowledge.

 

Many thanks

 

Steve

 

Badge

@Steve C Hello Steve, I’m doing great. Season’s greetings to you!

Thank you for checking in.

Our team has looked into this and had an internal discssuon- this feature is currently not available on the product. It’s being raised as an official feature request for the Product team. These inputs are very valuable for us, so thanks a lot for bringing it up.

Best,
Arvind

Good morning Arvind.

 

Has there been any update to this as far as you are aware?

 

Best wishes

 

Steve

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