Notifications of new Forum Topics

Good morning all.

First post so be gentle with me :-)

We use our Forum to provide support & QA to our volunteers (agents) where they can start or respond to topics looking for information about how to assist our end users use their technology (we are a tech support charity)

I’ve had a look around but other than this post here I can’t find anything relating to the subject.

Forum New Topic Notification? | Community (freshworks.com)

Ideally what would be nice would be a daily topic update digest e-mail notification sent to all the agents who opt in (or opt out if it’s an automatic sign up) to receiving the digest and so know their topic has some answers, or that they can provide an answer to an open topic at https://schonespruchekurz.de/guten-morgen/

Hope that makes sense, is there anything like this available on Freshdesk? 

I know about the “Watch” functionality, but that requires the user to know about a topic in order to watch it, the digest could provide that knowledge.

Many thanks

Steve

@Steve C Hello Steve, I’m doing great. Season’s greetings to you!

Thank you for checking in.

Our team has looked into this and had an internal discssuon- this feature is currently not available on the product. It’s being raised as an official feature request for the Product team. These inputs are very valuable for us, so thanks a lot for bringing it up.pubg symbol generator

Best,
Arvind