Hi all
Is there a way to notify the whole assigned Group when a Requestor Responds on a Ticket?
I know that if a Ticket has a assigned Agent, there is a standard notification available to enable to send the agent a notification.
I want to send the whole Group a notification on Replies.
Many thanks,
Paul
Best answer by vinothkumar.manoharan
View original
+5
Hi
Conditions
When an action performed by Requester
When Reply is Sent
If Status is Waiting on Customer
Actions
Send Email to Group Assigned Group
In the email. send the Ticket placeholders to dynamically fetch the ticket information and paste the ticket URL to directly navigate to it.
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