Observer is not found

  • 12 July 2018
  • 7 replies
  • 41 views

i am trying to set a rule for web hook observer but i cant find Observer in the Admin > Helpdesk Productivity > Observer. section, Right now i have the trail account for the integration, Please guide me how can i set the rules for web hook integration



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7 replies

I need a quick response, please look into this matter ASAP. 

Userlevel 4
Badge +12

@Zain: Can you please check if your current subscription is on the free "sprout" plan? By default, observer automation is not a part of the sprout subscription.


Cheers!

@Aravinf yes it is, then please guide me how can i get observer automation, i really need this automation



Userlevel 4
Badge +12

@Zain: The Observer automation is available from the next immediate plan - Blossom. You might want to upgrade your subscription to avail the observer automation.


Cheers!

@aravind, can you please look through this ticket ASAP, i really need to know about it


but right now i just need to integrate the observer automation for my client, i cant buy or upgrade the current subscription,
can you please turn back my account to trail account if trail account has the observer automation?



Userlevel 4
Badge +12

Zain, 


Let me sync you up with your Account Manager on this.


Cheers!