Observer rule deleting tickets on customer response - no rule defined to perform this action

  • 12 February 2019
  • 1 reply

It appears that when a customer responds to an open ticket Freshdesk is invoking an Observer rule (which doesn't exists, that we can find) to delete the ticket and then set the status to customer responded.

I have a ticket open with Freshdesk for this, but is anyone else facing the same issue?


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1 reply

Please delete this, this was a user error and it not communicated to the rest of the team!