When running a quick test to see whether freshdesk is using OpenSLL, the following comes back.
Detected server software of nginx/1.2.9 + Phusion Passenger 3.0.21
That server is known to use OpenSSL and could have been vulnerable.
The SSL certificate for support.freshdesk.com valid 2 years ago at Mar 28 00:00:00 2012 GMT.
This is before the heartbleed bug was published, it may need to be regenerated.
So, it would be nice to hear fresh desk confirm or deny the use of OpenSSL. So we have a potential security issue on our support site?
We have issued a patch for the heartbleed vulnerability. As per our knowledge, security has not been compromised.We however advice you to change your password as a precautionary measure.