When running a quick test to see whether freshdesk is using OpenSLL, the following comes back.
Detected server software of nginx/1.2.9 + Phusion Passenger 3.0.21
That server is known to use OpenSSL and could have been vulnerable.
The SSL certificate for support.freshdesk.com valid 2 years ago at Mar 28 00:00:00 2012 GMT.
This is before the heartbleed bug was published, it may need to be regenerated.
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So, it would be nice to hear fresh desk confirm or deny the use of OpenSSL. So we have a potential security issue on our support site?
