Options for backup of Freshdesk solutions content

  • 7 February 2022
  • 2 replies


Now storing a lot more “solutions” for our help desk staff.  What provision or options do we have to make sure we do not lose all these valuable notes?  I see an export to xml but not very user friendly and would have to remember to periodically download and store the data.



2 replies

Userlevel 5
Badge +7

*following* because we are just dipping our toes into solutions and having a way to easily backup articles is absolutely imperative!!



Badge +1

@MckHelpDesk@foxcubmama  I have been evaluating this and feel like its a solution we may implement but have not made a firm decision as of yet. Hope this helps a little.