Some of Our clients report that mail coming from FreshDesk arrives as SPAM.
When they check the DKIM settings they same not to be configured appropriate and FreshDesk is also blacklisted with some anti-spam providers.
Can this please be fixed?
Make sure to set up DKIM on your Freshdesk account so that your outbound emails can be verified and won’t be marked as spam by email filters. These settings can be accessed on Admin → Email → Advanced Settings → Configure DKIM.
You can read more about sending digitally signed emails with DKIM here. Hope this helps.
Freshdesk Community Team
Hi, we have implemented this. What we saw however is that check of the SPF record went wrong. Message Headeder Analyses revealed that the SPF records should include an IPv6 address, but that is continously changing. Cheers, Sander.