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Password fields when creating user.

Z
Rank

I was wondering while creating contact through the API there is no password param. What if contact is signing up through an API with fresh desk API?

Thanks in advance.


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7 replies

aravind.sundararajan
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Userlevel 4
Badge +12

Hello Zain,


The API allows you to create contacts but enabling the account/verifying the account has to be done manually by the actual user. Once the contact is created, Freshdesk sends an email notification with the link to setup the account using which the user can setup the password.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Z
Rank

Hi Aravind S,

I got it, Thanks Buddy,

is there any topic related sign up from social accounts like (Facebook / Twitter) through API ? 


aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hello Zain,


Freshdesk API allows you to create a contact with just the twitter ID (ie.Twitter handle) of the user. We haven't opened up avenues to create an user using their Facebook profiles.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Z
Rank

hi Aravind

i just created a contact through the API but there was no activation email until i sen it from my admin dashboard, and after activating the account the contact redirected to the admin dashboard. am i doing something wrong?


Z
Rank

Hi Aravind.

i just created a contact through API but there was no activation link sent to the contact's email, until i sent the email manually. And after activation the contact redirected to the admin portal. Am i doing some thing wrong?


Z
Rank

Hi Aravind,

I just created a contact through API but there was no activation email sent to the contact's email, untill i sent it manually, and after the activation the contact is redirected to the ADMIN, am i doing something wrong?


aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hi Zain,


Can you please verify if the option User activation email under Admin -> Email notifications -> Requester notifications section has been turned on?


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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