pasting images

  • 11 December 2017
  • 4 replies
  • 35 views


Hello,




We have a problem with Freshdesk when we use Images





image





image




but when i received the mail in Outlook and Gmail, the image is not visible





image












Thank you


Fabien




URL Freshdesk : http://support.immpact.itga.fr





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4 replies

Userlevel 3
Badge +10

Hello Fabien,




Sorry that we have missed out on this thread. Are you still facing issues with the option ?




Cheers!



Hello,




The problem is the same. We always had this bug.




ThanksĀ 


Fabien


Userlevel 3
Badge +10

Fabien,



I've converted this topic into a support ticket for further troubleshooting purposes. One of our support heroes will reach out to you soon!




Cheers!


Userlevel 3
Badge +10

**update from the support ticket**:


This certainly is not an issue with Freshdesk and it can be caused by a setting in Outlook that prevents the images from loading up . For more information , read : https://support.microsoft.com/en-us/help/2638687/pictures-cannot-be-displayed-and-are-shown-as-red-x-in-outlook


Cheers!