Visit Freshworks.com Visit Freshworks

pasting images

  • 11 December 2017
  • 4 replies
  • 41 views
F
Rank

Hello,




We have a problem with Freshdesk when we use Images





image





image




but when i received the mail in Outlook and Gmail, the image is not visible





image












Thank you


Fabien




URL Freshdesk : http://support.immpact.itga.fr




This topic has been closed for comments

4 replies

aravind.sundararajan
Rank
Userlevel 4
Badge +12

**update from the support ticket**:


This certainly is not an issue with Freshdesk and it can be caused by a setting in Outlook that prevents the images from loading up . For more information , read : https://support.microsoft.com/en-us/help/2638687/pictures-cannot-be-displayed-and-are-shown-as-red-x-in-outlook


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Rank
Userlevel 4
Badge +12

Fabien,



I've converted this topic into a support ticket for further troubleshooting purposes. One of our support heroes will reach out to you soon!




Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
F
Rank

Hello,




The problem is the same. We always had this bug.




Thanks 


Fabien


aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hello Fabien,




Sorry that we have missed out on this thread. Are you still facing issues with the option ?




Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseCookie settings