Payment for unused licenses

  • 28 December 2019
  • 2 replies
  • 44 views

Good day!

There are agents on my account who did not activate their account using the link from the email.

Q: will payment for such users be included in my bill?


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2 replies

Hello,


Ideally, you will be charged based on the number of agent licenses you have purchased. However, feel free to drop in an email to billing@freshworks.com for further clarifications regarding the same.


Cheers!

Badge +7

Why not ask Freshdeak, rather than the community? My assumption would be that you get billed what is in your contract. 


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