Pending tickets on the dashboard

  • 31 January 2014
  • 3 replies

Very quick question but we have found that when a ticket is 'Pending' it doesn't seem to be added to the dashboard.

Is there any way of getting 'Pending' tickets to be added to the dashboard?

Many thanks!

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3 replies

Userlevel 3
Badge +8

Hey Ollie, 

When you mark a ticket as "Pending", it will be counted under the "ON HOLD" section in the dashboard. 

Can you check this and let me know if you require further assistance? Will be very glad to help you out!



Hi there,

Are we able to edit the 'On Hold' title?  I'd like it to display 'In Progress'.

Kind regards


Hi Michael

Currently there is no plans to allow more such LABELs, but maybe in the future updates