Question

PlaceHolders for Log Time field Feature request

  • 16 November 2022
  • 2 replies
  • 12 views

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Hi,

I’m trying to have an email sent to the billing group that contains information for invoicing my customers.  I was able to have an automated email containing placeholders for most of the info required,  but I would need these 2  fields from the Logtime portion to be added in the email.

Are you able to create a PlaceHolder for these fields?

 

Thanks,


2 replies

Userlevel 2
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Hi @michelc 


Welcome to Freshworks Community :)
 

We understand your concern here, Did you get a chance to refer to the list of Dynamic Placeholders: https://support.freshdesk.com/en/support/solutions/articles/52630-understanding-dynamic-content-and-placeholders, Where we have a placeholder which helps you in retrieving the total time tracked in a ticket.

 

Placeholder: {{ticket.total_time_spent}}

Description: Total time tracked in the ticket
 

Dynamic placeholder






There are a few other placeholders which you can explore to see if they suit your business needs. Kindly refer to the above article and see if that helps.

Here’s to you
Vidya D
 


Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) 

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Hi Vidya,

 

yes I have tried, but I need to also include the “On” and “Note” portion.

 

 

thanks,

 

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